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returns

IMPORTANT!!
THE RETURN FORM ON THE FOLLOWING PAGE MUST BE PRINTED, COMPLETELY FILLED OUT, SIGNED & ACCOMPANY ANY RETURNS OR EXCHANGES, AND MUST BE SENT ONLY TO THE ADDRESS LISTED ON THE FORM!

CLICK HERE TO DOWNLOAD / PRINT THE RETURN/EXCHANGE FORM

RETURN INSTRUCTIONS:
1. ITEMS RETURNED MUST BE UNWORN, NEW CONDITION, AND TAGS IN TACT.
2. ITEM MUST BE RETURNED TO THE RETURNS DEPARTMENT ADDRESS AS SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
3. RETURN FORM MUST BE FILLED OUT & ACCOMPANY YOUR RETURNED ITEMS!


IMPORTANT!!:
IF YOU DO NOT FOLLOW THE RETURN PROCEDURE DESCRIBED ABOVE, YOU WILL NOT BE ELIGIBLE FOR ANY REFUNDS OR EXCHANGES THAT MAY OTHERWISE BE DUE YOU.
INSTEAD YOU WILL EITHER RECEIVE A STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS APPLICABLE RESTOCKING FEES),
OR IF THE ITEMS ARE USED OR WORN, THE PACKAGE MAY BE RETURNED TO YOU AT YOUR COST

RETURN INFORMATION:

WE WANT YOU LOVE EVERYTHING YOU BUY FROM US! BUT IF YOU DON'T, IF IT EVER FALLS SHORT OF FABULOUS, DOESN'T FIT, YOU DON'T LIKE THE WAY IT FITS, THE COLOR, STYLE, OR EVEN IF YOU JUST CHANGED YOUR MIND ABOUT IT FOR WHATEVER REASON, YOU CAN SEND IT BACK FOR AN EXCHANGE, LIFETIME STORE CREDIT, OR REFUND
(CERTAIN EXCEPTIONS APPLY, AS NOTED BELOW).
NOTE: ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE, AND USUALLY TAKE 3-4 WEEKS TO PROCESS.


WHAT CAN BE RETURNED TO US? :
ANY NEW UNWORN ITEM THAT WAS PURCHASED DIRECTLY FROM US, REGARDLESS OF HOW LONG AGO!

WHAT IS ELIGIBLE FOR A REFUND**:
IN ORDER TO BE ELIGIBLE FOR A REFUND, THE FOLLOWING MUST BE MET;

1. UNWORN/ORIGINAL CONDITION: THE ITEM HAS NOT BEEN WORN, WASHED, ALTERED OR OR DAMAGED IN ANY WAY.

2. HANG TAGS: ORGINAL TAGS ARE STILL ATTACHED.

3. 30 DAYS OR LESS: ITEM MUST BE RETURNED TO US WITHIN 30 DAYS OF THE DATE WE SHIPPED THE ITEM TO YOU. (SHIP DATE, NOT ORDER DATE)

4. STANDARD ITEMS ONLY: CANNOT BE: SALE/CLEARANCE, SPECIAL ORDER, RUSH, CREDIT/GIFT CERTIFICATE PURCHASES, HALLOWEEN COSTUMES, OR ITEMS PURCHASED ELSEWHERE.
** See below for explaination of items that are not eligible for a refund! **


WHAT IS NOT ELIGIBLE FOR A REFUND,
           
BUT CAN STILL BE RETURNED FOR A STORE CREDIT *:
ITEMS ARE NOT ELIGIBLE TO BE REFUNDED, BUT CAN STILL GET A LIFETIME STORE CREDIT, IF ANY OF THE FOLLOWING APPLY:

1. TOO LONG: IF IT HAS BEEN OVER 30 DAYS SINCE THE DATE WE SHIPPED THE ITEM TO YOU.

2. SALE/CLEARANCE: YOU PURCHASED THE ITEM ON SALE OR CLEARANCE, OR A CLEARANCE/SALE CODE WAS USED.

3. SPECIAL ORDER: EXTRA LONG/TALL, EXTRA SHORT/PETITE, OR ANY OTHER SPECIAL ALTERATION MADE TO THE STANDARD PATTERN.

4. RUSH PROCESSING: IF YOU PAID "RUSH FEES" TO HAVE YOUR ORDER PROCESSED & MADE QUICKER, IT WOULD BE CONSIDERED A SPECIAL ORDER.
(SHIPPING OR DELIVERY FEES: CHARGES SUCH AS NEXT DAY AIR, EXPRESS MAIL, ETC ARE NOT CONSIDERED RUSH FEES, SO DO NOT FALL INTO THE SPECIAL ORDER CATEGORY. "RUSH" FEES ARE DIFFERENT!)

5. CREDIT/GIFT CERTIFICATE: ORDERS PLACED USING A CREDIT CODE (SUCH AS, A PREVIOUS STORE CREDIT, GIFT CERTIFICATE, ETC) YOU WILL GET CREDIT BACK TO THE SAME CODE YOU USED AT THE TIME OF YOUR PURCHASE.

6. PURCHASED ELSEWHERE: SANCTUARIE BRAND CLOTHING THAT WAS PURCHASED ELSEWHERE CAN EITHER BE
EXCHANGED, OR CAN BE ISSUED A STORE CREDIT FOR THE LESSER OF EITHER:
    a. OUR LAST CURRENT PRICE ON THE ITEM, OR
    b. THE PRICE IT WAS PURCHASED AT (MUST SHOW PROOF OF PURCHASE).


7. HALLOWEEN COSTUMES:
    a. POSTMARKED BEFORE OCTOBER 21ST: CAN BE RETURNED FOR A STORE CREDIT LESS A 10% RESTOCKING FEE.
    b. POSTMARKED AFTER OCTOBER 20TH: CAN BE RETURNED FOR A STORE CREDIT LESS A 15% RESTOCKING FEE.
    c. CAN BE EXCHANGED FOR LIKE/KIND ITEM WITH NO RESTOCKING FEES.


8. ITEMS MUST STILL BE UNWORN, UNALTERED & NOT DAMAGED IN ANY WAY.

RESTOCKING FEES:

REFUNDS: REFUNDS ARE SUBJECT TO 10% RESTOCKING FEE.
SPECIAL ORDERS: STORE CREDITS ISSUED ON SPECIAL ORDERS ARE SUBJECT TO A 10% RESTOCKING FEE.
SALE/CLEARANCE: STORE CREDITS ISSUED ON SALE & CLEARANCE PURCHASES ARE SUBJECT TO A 5% RESTOCKING FEE.
EXCHANGES: EXCHANGES MADE AT TIME OF RETURN WILL HAVE RESTOCKING FEES & RE-SHIPPING CHARGES WAIVED!
(EXCHANGES WITHIN THE USA HAVE NO RE-SHIPPING FEES ON EXCHANGES, HOWEVER THERE IS A $10 FLAT FEE FOR EXCHANGE RE-SHIPPING OUTSIDE THE USA)

SORRY, SHIPPING AND HANDLING CHARGES & RUSH FEES ARE NOT REFUNDABLE.

SHIPPING ON EXCHANGES: AT SANCTUARIE, OUR USA CUSTOMERS CAN EXCHANGE OUR MERCHANDISE FOR ANOTHER ITEM FREE OF ADDITIONAL SHIPPING CHARGES OR RESTOCKING FEES, AS LONG AS EXCHANGE IS MADE AT THE TIME OF RETURN. INTERNATIONAL CUSTOMERS WILL BE CHARGED A FLAT $10 RE-SHIPPING FEE (FOR STANDARD MAIL).

NOTE: RETURNS & EXCHANGES USUALLY TAKE 3-4 WEEKS TO PROCESS! IF YOU ARE IN A RUSH, YOU MUST CALL AHEAD BEFORE YOU SEND IT & LET US KNOW YOUR DATE NEEDED BY!

STORE CREDITS HAVE NO TIME LIMIT, AND CAN BE USED ANY TIME IN THE FUTURE!

RETURN INSTRUCTIONS:
1. ITEMS RETURNED MUST BE UNWORN, NEW CONDITION, AND TAGS IN TACT.
2. ITEM MUST BE RETURNED TO THE RETURNS DEPARTMENT ADDRESS AS SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
3. RETURN FORM MUST BE FILLED OUT & ACCOMPANY YOUR RETURNED ITEMS!


IMPORTANT!!:
IF YOU DO NOT FOLLOW THE RETURN PROCEDURE DESCRIBED ABOVE, YOU WILL NOT BE ELIGIBLE FOR ANY REFUNDS OR EXCHANGES THAT MAY OTHERWISE BE DUE YOU.
INSTEAD YOU WILL EITHER RECEIVE A STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS APPLICABLE RESTOCKING FEES),
OR IF THE ITEMS ARE USED OR WORN, THE PACKAGE MAY BE RETURNED TO YOU AT YOUR COST

CLICK HERE FOR RETURN/EXCHANGE FORM

** Questions? Call us toll-free at 888-889-5400 (customer service hours: 9am-6pm pacific time, Monday through Friday)

IMPORTANT!!!
THIS FORM MUST BE PRINTED, COMPLETED, SIGNED & ACCOMPANY ANY RETURNS OR EXCHANGES - CLICK HERE FOR RETURN/EXCHANGE FORM




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*** Don't forget, always check measurements under each item! ** Exact measurements are listed on each page **

** Regarding Colors: Dyelots change, and colors vary depending on your computer monitors resolution. **
** Feel free to call in for current fabric samples! **

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